Privacy Policy

Effective Date: 14 May 2025

Fitcare Australia (ABN: 19 626 144 447) is committed to protecting the privacy and confidentiality of the personal and health information we collect. We adhere to the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth) and meet our obligations under the NDIS Practice Standards.

This policy explains how we collect, use, store, and disclose your personal information, including sensitive information, and how you can access or correct it.

1. What Information We Collect
We may collect the following types of personal and sensitive information, including but not limited to:

Full name
Date of birth
Contact details (email address, phone number, address)
NDIS number and plan details
Diagnosis and medical history (if voluntarily disclosed in referral forms)
Goals, needs, and personal preferences
Emergency contact and guardian information
Details related to your use of our website (e.g. cookies, IP address, browser type)

2. How We Collect Information
We collect personal information directly from you when you:

Complete our referral form
Communicate with us via phone, email, or online chat
Visit our website (via cookies or tracking tools)
Participate in our programs, services, or assessments

We may also collect information from third parties, such as your guardian, support coordinator, or healthcare provider, with your consent.

3. Why We Collect Your Information

We collect your information for purposes including:

To assess eligibility for Fitcare services
To develop and deliver personalised support plans
To manage administrative and reporting requirements under the NDIS
To communicate with you about services and updates
To comply with legal or regulatory obligations
To improve our website and user experience through analytics

4. Use of Cookies and Tracking Tools
We use cookies and similar technologies to improve your experience on our website. Cookies allow us to:

Understand how users navigate our site
Remember user preferences
Improve site performance
Deliver targeted advertisements or marketing messages

You can manage cookie preferences via your browser settings. By using our site, you consent to our use of cookies in accordance with this policy.

5. Disclosure of Personal Information
We only disclose personal information:

With your consent
To authorised third parties involved in your care (e.g. support coordinators, allied health providers)
To our service providers who assist with IT, administrative or communication services (bound by confidentiality)
When required or authorised by law

We will never sell or rent your personal information to third parties.

6. Storage and Security
We take reasonable steps to protect the personal and sensitive information we hold, including:

Secure electronic storage systems
Encrypted data transfers
Restricted access to information on a need-to-know basis
Staff training in privacy obligations

All health and sensitive data are stored in Australia, in line with NDIS and legal requirements.

7. Access and Correction
You have the right to request access to or correction of your personal information. To do this, please contact us using the details below. We will respond within a reasonable timeframe and in accordance with the Privacy Act.

8. Making a Privacy Complaint
If you believe we have breached your privacy rights, please contact us first via our website complaint form so we can resolve the issue. If you're not satisfied with our response, you can escalate the complaint to the:
Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992

9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.

10. Contact Us
Fitcare Australia
Email: admin@fitcareaustralia.com.au
Phone: +61 040 630 1411
Website: www.fitcareaustralia.com.au